FAQs
Orders
How can I place an order?
You can place an order by selecting the item you would like to purchase, adding it to your cart, and completing the checkout process.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation using the contact information provided during checkout.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
Shipping
Where do you ship?
Bischofbergerhomi currently ships to customers within the United States only.
Is shipping free?
Yes. We offer free shipping on all orders shipped within the United States.
How long does order processing take?
Orders are generally processed within 1–3 business days, Monday through Friday.
Orders placed on weekends or holidays are generally processed on the next business day.
How long does delivery take?
After an order has been shipped, delivery generally takes 5–8 business days.
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances outside our control.
Will I receive tracking information?
When tracking information is available, it will be provided after your order has been shipped. Tracking information may take some time to become active after shipment.
What if my order is delayed?
If your order is delayed, please contact us with your order number. We will help review the available shipping information and provide assistance where possible.
Returns & Exchanges
Do you accept returns?
Yes. We accept returns for eligible items within 30 days of delivery, including returns for both defective and non-defective items.
Do you accept exchanges?
Yes. We accept exchanges for eligible items within 30 days of delivery.
Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.
How do I request a return or exchange?
Please contact us before sending an item back.
Include:
- Your order number
- The reason for the return or exchange
- Any relevant information needed to review your request
We will provide the appropriate return instructions.
Is a return label provided?
Yes. A return label is included in the package for eligible returns or exchanges, where applicable. Please follow the return instructions provided with your order.
Is there a restocking fee?
No. We do not charge a restocking fee for eligible returns or exchanges.
What if I receive a damaged, defective, or incorrect item?
Please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photos showing the item and the problem
After reviewing the issue, we may provide a refund or replacement, depending on the circumstances.
When will I receive my refund?
Once an approved return has been received and reviewed, eligible refunds are generally processed within 10 days.
Refunds are issued to the original payment method unless otherwise required by applicable law.
Your bank or payment provider may require additional time before the refund appears in your account.
Product Information
Where can I find information about an item?
Product descriptions, images, pricing, and availability are provided on the applicable product page.
We make reasonable efforts to keep product information accurate and up to date.
Because some products are natural items, appearance, size, color, and other characteristics may naturally vary where applicable. Images may also appear slightly different depending on photography, lighting, or your screen settings.
Is the exact item shown in the photos the item I will receive?
When a product is specifically identified as the exact item shown, the product description will state this. Otherwise, product images are intended to represent the item or product being offered.