Privacy policy
At Bischofbergerhomi, we want you to have a clear and straightforward shopping experience. If you need to return an item, request an exchange, or report an issue with your order, please review the policy below.
Returns
We accept returns for eligible items within 30 days of delivery.
To request a return, please contact us before sending the item back and provide:
- Your order number
- The reason for the return
- Any information needed to review your request
Returned items should be in the condition required for return. Items that have been used, altered, or damaged after delivery may not qualify for a return.
Exchanges
We accept exchanges for eligible items within 30 days of delivery.
To request an exchange, please contact us before sending the item back and provide:
- Your order number
- The reason for the exchange
- Any information needed to review your request
Exchange requests are subject to product availability. If the requested replacement item is unavailable, we may offer another appropriate resolution, such as a refund.
Return Shipping and Return Label
Returns and exchanges are handled by mail.
A return label is included in the package for eligible returns and exchanges. Customers should follow the return instructions provided with their order and use the designated return label when returning an eligible item.
If you receive an incorrect, damaged, or defective item, please contact us before returning it so we can provide the appropriate return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the item and the problem
After reviewing the issue, we may provide a refund or replacement, depending on the circumstances.
Refunds
Once an approved return is received and reviewed, eligible refunds are generally processed within 10 days.
Refunds are issued to the original payment method, unless otherwise required by applicable law.
The time it takes for the refund to appear in your account may also depend on your bank or payment provider.
Restocking Fees
We do not charge a restocking fee for eligible returns or exchanges.
Return Conditions
To be eligible for a return or exchange, the item should meet the applicable return requirements described above.
Items that have been used, altered, or damaged after delivery may not qualify for a return or exchange.
How to Request a Return or Exchange
To start a return or exchange, or to report a damaged, defective, or incorrect item, please contact us:
Bischofbergerhomi
Address: 4 Stowe Ct, Menlo Park, California 94025, United States
Phone: +1 650-370-1001
Email: contact@bischofbergerhomi.com
Please include your order number when contacting us.
Important Information
Our return, exchange, and refund policy is intended to provide clear information about the process and does not limit any rights or protections that cannot legally be limited or removed under applicable law.