Terms of service

1. About These Terms

These Terms of Service govern your use of the Bischofbergerhomi website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service and any applicable policies referenced on our website.

2. Business Information

Bischofbergerhomi
Address: 4 Stowe Ct, Menlo Park, California 94025, United States
Phone: +1 650-370-1001
Email: contact@bischofbergerhomi.com

Bischofbergerhomi operates an online store serving customers within the United States.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate and up to date.

Some products may have natural variations in appearance, size, color, or other characteristics. Product images may also appear slightly different depending on photography, lighting, and individual screen settings.

Product availability may change without notice.

4. Prices and Payment

All prices displayed on our website are in U.S. dollars (USD) unless otherwise stated.

Prices and product information may be updated at any time before an order is placed.

You are responsible for providing accurate billing, shipping, contact, and payment information when placing an order.

An order is considered submitted when the checkout process is completed and an order confirmation is provided.

5. Orders

We reserve the right to cancel or decline an order when reasonably necessary, including in circumstances such as:

The requested product is unavailable
There is an obvious pricing or product information error
We are unable to fulfill the order
We reasonably suspect unauthorized or fraudulent activity

If we cancel an order after payment has been collected, we will provide an applicable refund.

6. Shipping

We currently ship orders within the United States only.

We offer free shipping on all orders shipped within the United States.

Orders are generally processed within 1–3 business days, Monday through Friday.

After shipment, delivery generally takes 5–8 business days.

Delivery times are estimates and are not guaranteed. Delivery may be affected by the destination, carrier operations, weather, holidays, or other circumstances outside our control.

When available, tracking information will be provided after shipment. Tracking information may take some time to become active.

7. Returns

Eligible items may be returned within 30 days of delivery.

Returns are handled by mail.

To request a return, you must contact us before sending the item back and provide your order number and the reason for the return.

A return label is included in the package for eligible returns or exchanges, where applicable. Customers should follow the return instructions provided with their order.

Returned items must meet the applicable return requirements. Items that have been used, altered, or damaged after delivery may not qualify for a return.

We do not charge a restocking fee for eligible returns.

8. Exchanges

We accept exchanges for eligible items within 30 days of delivery.

Exchange requests are subject to product availability.

To request an exchange, contact us before returning the item and provide your order number and the reason for the exchange.

If the requested replacement item is unavailable, we may offer another appropriate resolution, such as a refund.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photos when applicable.

After reviewing the issue, we may provide a refund or replacement, depending on the circumstances.

10. Refunds

Once an approved return has been received and reviewed, eligible refunds are generally processed within 10 days.

Refunds are issued to the original payment method unless otherwise required by applicable law.

The time required for the refund to appear in your account may depend on your bank or payment provider.

11. Customer Information

You agree to provide accurate and complete information when placing an order or communicating with us.

This may include your name, billing address, shipping address, email address, phone number, and payment-related information required to process your order.

12. Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not use the website to engage in fraudulent, abusive, unlawful, or unauthorized activities.

13. Website Content

We make reasonable efforts to maintain accurate information on our website. However, occasional errors, omissions, or inaccuracies may occur.

We reserve the right to correct errors and update product information, pricing, availability, or other website content when necessary.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

15. Applicable Rights

Nothing in these Terms of Service is intended to limit or remove any rights or protections that cannot legally be limited or removed under applicable law.

16. Contact Us

If you have questions about these Terms of Service, your order, returns, exchanges, refunds, or any other matter related to our store, please contact us: